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Shipping & Returns

Shipping Information


As long as the Package Delivery Companies we use such as UPS, FedEx, etc. serve your area, we can and will ship any new order, large or small, to any part of the world completely free of charge.


We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. The most economical means of transportation is typically UPS Ground. In some cases where product is extremely heavy, another common carrier may be used.

All orders are shipped FOB (freight on board) from the factory. This means that you own the merchandise from that point on. We guarantee that your items will leave the factory on or before the ship date specified on our Order Acknowledgment. We cannot be held responsible for goods lost or delayed by common carrier, international or US Customs departments or by ‘acts of God’. We will typically notify you with tracking information within 24 hours of shipment. If you have any questions or problems, please call customer care at 1-818-287-7958 for assistance.

We are able to ship to most locations in the US and abroad although individual carriers have restrictions regarding PO and APO boxes.

All orders will be shipped using C2BPromo account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number either via email or in the ‘additional instructions’ section of the order form. If you choose to use your own account, you will be solely responsible for the insuring of your shipment. If your shipment is damaged or lost in transit, you will be responsible for the full invoiced amount of the items.

Unless otherwise specified, all shipments sent using UPS or Federal Express services will be insured for full value by C2BPromo and included as part of our shipping and handling charges to you. Any customer not wishing to pay for this expense must communicate this to us on their Order Acknowledgment.

C2BPromo offers all classes of service offered by Fed Ex and UPS.

Additionally, Saturday deliveries are limited to domestic US shipments only and only apply to UPS Next Day service. Saturday deliveries will result in additional shipping charges.

Finally, because C2BPromo sends its products from a network of factories around the country, orders placed on the same day may arrive at different times. If you have unique needs regarding arrival of products, please be sure to specify those needs in the ‘additional instructions’ section of your order form. If you have additional needs after placing an order, please call your representative directly.


Split Shipments

Do you have a trade show in San Francisco and a sales meeting in New York? At C2BPromo, it is no problem at all for us to send your items where they need to be. In the ‘additional instructions’ section of your order form, just specify that you need your order sent to multiple locations. A Customer Care Representative will call you or send you an email in order to obtain the details. We require that at least one full carton of product is shipped to each location. Freight will be billed individually for each shipment on your final invoice and a handling charge of $10.00 for each additional location may be added.


International Shipments

Unless otherwise specified, most international shipments will be sent using UPS Non-Continental 2nd day PM service. If you require faster delivery, please let us know upon ordering so that we can arrange to send your merchandise by your preferred method or carrier. C2BPromo works with customers all over the globe and ships to most countries outside the U.S. International customers should be aware that due to factors beyond our control such as customs clearance and national and international regulations regarding importing, delivery times for international shipments can not be guaranteed by C2BPromo. We will do everything in our power to get your order SHIPPED on time, but we will not accept responsibility for delays on overseas shipments provided your order leaves the factory on time. You own the merchandise when it leaves our factory. Please also be advised that we charge a $25.00 fee in order to cover the added expenses involved with processing the paperwork for international orders. We ask that you please provide your DHL, FedEx or UPS account number for shipping charges.



Returns and Exchanges


Considering that all the products are customized, the no exchange and no refund policy will be applied. However, you may contact our customer care, if there is an error caused by our side and we will be happy to assist you. Our goal is to have 100% satisfaction rate at C2BPromo. When such error has been confirmed, we can either rerun your order and refund your money or we can have your order reprocessed with the alterations needed.